A luxury hotel in Noida had its Google rating drop from 4.6 to 3.8 over 6 months following a series of coordinated negative reviews. Direct booking revenue dropped 28% as potential guests chose competitors. Inventoapps implemented a full ORM strategy — responding professionally to all negative reviews, suppressing false reviews via Google's policy process, deploying a post-stay review generation system via WhatsApp, and building positive brand mentions across 25 authoritative travel platforms.
A luxury hotel in Noida had its Google rating drop from 4.6 to 3.8 over 6 months following a series of coordinated negative reviews. Direct booking revenue dropped 28% as potential guests chose competitors.
Inventoapps implemented a full ORM strategy — responding professionally to all negative reviews, suppressing false reviews via Google's policy process, deploying a post-stay review generation system via WhatsApp, and building positive brand mentions across 25 authoritative travel platforms.