AI chatbot development is the practice of building conversational AI that answers customers automatically across web and messaging channels. QuickCart, a fast-growing e-commerce retailer, was drowning in repetitive customer queries and losing after-hours sales. InventoApps designed and built a custom AI chatbot — powered by a GPT-class LLM and retrieval-augmented generation over their product catalog and policies — across their website and WhatsApp. The bot resolves the majority of routine tickets instantly, hands complex cases to human agents, and assists shoppers through checkout around the clock.
QuickCart's small support team was overwhelmed by repetitive questions about orders, shipping, and returns. Response times stretched to hours, and customers who messaged after business hours simply went unanswered — and often unbought.
InventoApps built a custom AI chatbot using a GPT-class LLM with retrieval-augmented generation over QuickCart's product catalog, FAQs, and policies, integrated across the website and WhatsApp Business API, with confident auto-answers, seamless human handoff, and full conversation analytics.